Pos custome field add and implement in users points

Mark77

Hello everyone!

I am trying to figure out some basic operations within back-office and was not able to
find a place where I can refund the order.

Also, can someone please explain the ordering process using PayPal in details.
For example, when payment is made successfully, there is no invoice generated, I have to generate it manually.
When I list orders, I see the status pending, but how do I know which ones are paid and which are not?
What does invoice mean? Do I need to generate and and send it to customer to be paid, or it is a receipt of the payment received? That is not clear to me at all. It would be very nice that PayPal payment would automatically generate invoice with the status paid, and cash on delivery should generate invoices with the status pending. And as for the refund, that is a big mystery.

Thanks in advance,

Vaishali Agarwal

@Mark77

place where I can refund the order

to refund the order, go to the admin login->sales->orders-> open an order, you wish to refund, if the invoice is generated then refund button will be visible in this order page.

please explain the ordering process using PayPal in details?

if the payment is done using paypal and your project has been hosted on live server, then invoice will be generated automatically else you have to create it manually..

When I list orders, I see the status pending, but how do I know which ones are paid and which are not?

if the status is pending it's mean the payment is not done, if the payment is done then status will update to complete/processing stage.

What does invoice mean?

An invoice is a document issued by a seller/buyer that indicates the quantities and costs of the products or services provider by the seller, also it has a total summary of transaction that you have received/paid.

once the invoice generated your customer will get a receipt in their email.
so whole process is working as a real time scenario.

Please ask freely for any further queries.
Thanks,