Is this quote from Bagisto sketchy?
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I recently contacted the Bagisto sales team (Webkul) to enquire about the possibility of some customizations to the inventory structure. Everything was going well until I got a quote. The quote almost sounded like a scam email...
In the quote email, the Bagisto Business Developer:
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Quoted a random and excessive $5000 USD and 60 days for one customization, and another random $5000 USD and 60 days for another customization.
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Sent me a link with instructions for immediate payment.
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Asked me not to disclose the amounts, or timeline, in any other support ticket...
Is this how Bagisto normally operates?
What's with the sketchy "do not disclose my quote" line? -
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@RollerGirl Could you let us know the ticket number?
I understand your concerns regarding the pricing and communication style in the quote you received. We at Bagisto always strive to maintain transparency and professionalism in client interactions. Here’s some clarification on your points:
Pricing and Timeline: Customizations for Bagisto (or any open-source platform) can vary widely in complexity, which can affect both the cost and timeline. Major changes to inventory structures, for example, could involve extensive backend work and quality assurance, so it’s common for such customizations to have higher quotes, especially if they’re intended to align seamlessly with the existing platform.
Payment Links and Instructions: Our payment procedures are in place to streamline project onboarding and ensure secure transactions. However, if you felt the communication was overly urgent, we apologize for the impression it created. We encourage open communication to resolve any concerns around payment or project scope.
Confidentiality of Quotes: The request to keep quotes private is often a measure to prevent misunderstandings. Every project and customization has unique requirements, and sharing quotes out of context might lead to confusion. However, you should feel free to ask questions, raise concerns, or share details with support if needed.
We want you to feel comfortable and confident in your decision.
