After creating a new category

zainawan99

Vaishali Agarwal

@zainawan99
kindly change the collation type to utf8_unicode_ci
from database -> Operation -> go down to the collation setting -> choose "utf8_unicode_ci" then apply to all table and column to be safe.

zainawan99

@Vaishali-Agarwal sir, i m already try this query in database

Vaishali Agarwal

@zainawan99
please try again as you may check this all over the forum query and GitHub issue, solution is same for this issue
https://github.com/bagisto/bagisto/issues/4175
https://github.com/bagisto/bagisto/issues/2562

Once check the above link again & change collation type utf8_unicode_ci and clear the cache using
php artisan config:cache

If still not works then let me know.

zainawan99

@Vaishali-Agarwal i m already try this link guide lines

Vaishali Agarwal

@zainawan99
kindly raise the support ticket here https://bagisto.uvdesk.com/en/customer/create-ticket/ and also provide your SSH/SFTP server details along with website URL, so we could check at our end.

zainawan99

@Vaishali-Agarwal not login required?

Vaishali Agarwal

@zainawan99
you need to fill the form then your account will automatically create on the support system. You will get the account activation on the provided email.

zainawan99

@Vaishali-Agarwal ok

SourabhAkash

Hi,
This error is because of Access problem actually, please change the mysql
GRANT SYSTEM_USER ON . TO user@localhost;
GRANT SUPER ON . TO user@localhost;

So run above commands and check now.

Regards,
Sourabh Akash